Where is LABYRINTHEROCK.COM located?
We are, and always have been located in Montreal, Quebec, Canada, since 1970!
Does LABYRINTHEROCK.COM have a physical location where I can view the products offered?
With pleasure - Feel free to visit our store at;
486 Ste-Catherine West
(Basement level)
Montreal, Quebec
Canada H3B 1A6
Can I call and talk to someone from LABYRINTHEROCK.COM instead of emailing?
Sure can - That's what we're here for!!!
Website Customer Service hours are 9:00 AM to 6:00 PM Monday-Friday.
Toll Free: 1-800-661-ROCK(7625)
Labyrinth Store hours are;
10:00 AM to 6:00 PM Monday-Wednesday,
10:00 AM to 9:00 PM Thursday-Friday
10:00 AM to 5:00 PM Saturday - Sunday
Phone number: (514)861-3697
Are the products offered by LABYRINTHEROCK.COM Licensed merchandise?
YES - Everything you see is 100% authentic, authorized and/or Licensed merchandise !!!
How can I find what I'm looking for on LABYRINTHEROCK.COM ?
Everything is accessible from the first page either by scrolling through the CATEGORY and/or LICENSE listings, or, by typing key words or product codes directly into the SEARCH tab - all of which are on the top portion of our menu bar.
* All listings are in alphabetical order and can be browsed quickly by typing the first letter of your favorite band, movie, artist, game...
Are the products offered on LABYRINTHEROCK.COM 'new'?
Everything we sell is NEW ( unwashed, unused, unworn, undamaged...)
*Exceptions - Items selected from the COLLECTIBLES CATEGORY could be "used" but will be clearly indicated as such.
Does LABYRINTHEROCK.COM offer all sizes?
Even though we offer over 6000 items - Since we do not manufacture products ourselves, we are limited by the manufactures selection and availability.
How long will LABYRINTHEROCK.COM take to process my return?
Please allow 7 business days for the processing of your authorized return once it has been received by us.
What is the LABYRINTHEROCK.COM return policy?
Please refer to our Customer Service RETURNS & EXCHANGES section.
How do I order LABYRINTHEROCK.COM products?
It's very simple - Once you've selected the item you wish to purchase by clicking on it, indicate the quantity you'd like, then click the 'Add to cart' tab in red below the item. You then have the option to click the 'Continue shopping' tab if you wish to continue browsing, or, click the 'Checkout" tab if you have completed your tour - If so you will then have to select your shipping options and, last but not least, easily enter your secured payment through PayPal™. Do not hesitate to contact us if you experience difficulty with any of these steps at www.labyrintherock.com.
How will LABYRINTHEROCK.COM be shipping my package?
LABYRINTHEROCK.COM offers competitive shipping costs through our discounted UPS rates. You will benefit from these premium rates on ALL shipping methods available, whether by land, sea or air - By regular service, 2 day delivery, Overnight delivery...
* Please note that we do not ship to P.O.Boxes, APO addresses or FPO addresses.
What happens if I don't receive the order LABYRINTHEROCK.COM sent me?
You can locate your package at anytime using the Tracking number LABYRINTHEROCK.COM will provide you. If it is returned to us for any reason whatsoever, we will advise you the moment your package is returned to us - However, IF the shipment was returned to us due to an error in the information you provided us, you will be responsible for the additional costs incurred.
Is the information I provide LABYRINTHEROCK.COM confidential?
Please refer to our Customer Service PRIVACY POLICY section.
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